North Star Academy

Support processes: people provide the necessary physical resources for the rest of processes and in accordance with the requirements of internal customers, which include the management of human resources; the Provisioning in property investment, machinery, tools, hardware and software and the process of maintaining the infrastructure; supplier management and the preparation and review of the quality management system. For its part, management processes consist of activities of evaluation, control, monitoring and measurement; They ensure the controlled operation of the other processes, in addition to providing the information they need to make decisions (better preventative than corrective) and develop effective improvement plans.

They work to collect data from the rest of the processes and processing them to turn them into valuable information accessible and applicable to decisions of your internal customers.In relation to the processes of direction, they are designed with transverse character to the rest of the company’s processes. Sometimes companies fall into the euphemism adapt to the approach by processes simply by changing the title of the procedure or replacing Department by process. To avoid this and give a sense worth finalist link management by processes with the company’s strategy. Ernesto Negrin says in this respect, management by processes can be conceptualized as the way to manage the entire organization based on processes, being defined as a sequence of activities aimed to generate an added value on an entry to get a result, and an output which in turn meets the customer’s requirements.The process approach is based on: the structuring of the Organization on the basis of processes oriented to customers change in the organizational structure of hierarchical to flat functional departments lose their raison d ‘ etre and there are multidisciplinary working on the process managers groups cease to act as supervisors and behave as apocadores employees are concentrated more on the needs of your customers and less on the standards set by his boss.